wha7 Terms & Conditions

General Provisions

These terms and conditions ("Terms") constitute a legal agreement between wha7 and any user of the platform. wha7 is an online gaming platform that provides casino, slots, cricket betting, and live gaming services for players in Bangladesh.

These Terms are written for users in Bangladesh. Using any wha7 service means these Terms apply automatically. If you disagree with any part of these Terms, you are requested to refrain from using the platform.

1.1 Applicability of Terms

These Terms apply to all services provided through wha7's website, mobile version, and application. This includes:

• Slots and table games
• Live casino services
• Cricket & Sports Betting
• Bonus and promotional offers
• Financial transactions and payment services

1.2 Definitions

In these Terms, "we", "us", or "platform" refers to wha7. "You", "user", or "player" refers to any registered or unregistered individual who accesses the wha7 platform.

Account Registration

To enjoy the full range of services on wha7, you need to create a personal account. It is each user's responsibility to provide accurate information during the registration process.

2.1 Registration Requirements

• Each user may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, and contact information provided at registration must be truthful and accurate.
• It is your responsibility to keep your password confidential. Sharing your password with any third party is prohibited.
• Using a strong password is recommended to keep your account secure.
• If you notice any suspicious activity on your account, notify wha7 support immediately.

2.2 Identity Verification

wha7 reserves the right to verify a user's identity at any time. Failure to provide the required documents upon a verification request may result in the account being temporarily suspended or closed. Where applicable, copies of a national identity card, birth certificate, or other documents may be requested.

Age & Eligibility

wha7 is for individuals aged 21 or older only. This platform is available exclusively to users aged 21+ — this requirement applies strictly to every user.

3.1 Geographic Eligibility

wha7 is designed to serve players in Bangladesh. Residents of countries where online gaming is legally prohibited may not use this platform. It is each user's own responsibility to comply with the applicable laws in their area.

Deposits & Withdrawals

wha7 ensures secure financial transactions through Bangladesh's popular mobile banking and bank services.

4.1 Deposit Methods

Approved payment methods on wha7:

• bKash — Bangladesh's most popular mobile banking service
• Nagad — the postal department's digital financial service
• Rocket — Dutch-Bangla Bank's mobile banking
• Upay — UCB Bank's digital payment service
• Bank Transfer — major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

4.2 Minimum Deposit & Withdrawal

• Minimum deposit amount: ৳200 (per method)
• Minimum withdrawal amount: ৳1,000
• Withdrawal time: usually completed within 1 hour

4.3 Withdrawal Conditions

wha7 may require identity verification before processing a withdrawal request. It is recommended that the deposit method and withdrawal method be the same. Withdrawals may be restricted if any active bonus wagering requirements have not been met.

Bonuses & Promotions

wha7 offers various bonuses and promotional offers for its players. Each bonus has its own terms and conditions, which are detailed on the relevant offer page.

5.1 Welcome Bonus

New players will receive a 150% bonus of up to ৳8,000 on their first deposit. To receive this bonus, a specified deposit amount must be made and a 25x wagering requirement must be fulfilled.

For example:

• ৳1,000 deposit → ৳1,500 bonus → total balance ৳2,500
• ৳12,000 or more deposit → maximum ৳8,000 bonus → total balance ৳20,000

5.2 Wagering Requirements

Wagering requirements are calculated on the bonus amount only, not on the combined deposit and bonus. For example: ৳1,500 bonus × 25 = ৳37,500 in bets required before withdrawal.

5.3 General Rules for Bonus Use

• A bonus may be claimed only once.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering is complete.
• If wha7 suspects any misuse or manipulation of a bonus, it reserves the right to cancel the bonus.
• Each promotion has a specific time limit, which is stated on the relevant offer page.

5.4 VIP Program

wha7's VIP program has four tiers. Users are promoted to higher tiers based on their activity and loyalty:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Fair Play & Security

wha7 is committed to ensuring a fair and equal playing environment for all players as a safe and reliable platform.

6.1 Technical Security

Our platform uses SSL encryption, which keeps your personal and financial information secure. All financial transactions are conducted through encrypted channels.

6.2 Fair Play Policy

All games on wha7 are developed by certified software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These games use Random Number Generator (RNG) technology, which keeps every result completely random and unbiased.

6.3 Account Security Tips

• Change your password regularly.
• Avoid logging into your account over public Wi-Fi.
• Do not share your login credentials with anyone.
• If you notice any unusual activity on your account, notify our support immediately.

Prohibited Activities

The following activities are strictly prohibited on the wha7 platform and may result in account closure as well as legal action:

• Multiple accounts: creating more than one account under the same person's name or identity.
• Bonus abuse: placing coordinated or structured bets with the intent of exploiting bonus benefits.
• Cheating: any attempt to influence the outcome of a game.
• Money laundering: using the platform to conceal the source of illegal funds.
• Third-party deposits: making deposits in someone else's name or from someone else's account.
• Software abuse: using bots, scripts, or automated software to play games.
• False information: providing false or misleading information during registration or verification.
• Underage access: assisting any person under the age of 21 in accessing the platform.

Account Suspension & Closure

wha7 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If the user fails to cooperate with the identity verification process.
• If there is any suspicion of fraud or deception.
• If a chargeback is filed by a financial institution.
• If an attempt is made to disrupt the normal operation of the platform.

8.1 Voluntary Account Closure

Any player may request to close their own account. In that case, contact the support team. A self-exclusion option is also available as part of the responsible gaming initiative.

Limitation of Liability

wha7 makes every effort to provide a secure and reliable service. However, our liability is limited in the following areas:

• Technical errors: issues arising from server problems, internet outages, or third-party service failures.
• Game outcomes: game results are entirely RNG-based; it is not possible for any individual to alter the outcome.
• Third-party damages: losses resulting from unauthorised use of a user's account credentials.
• Legal Changes: When changes need to be made to the service due to amendments in local or national law.

Participating in gambling involves financial risk. You acknowledge that you are participating knowingly and voluntarily.

Privacy & Data Protection

wha7 places the highest importance on protecting your personal information. Our detailed privacy policy has been published separately.

10.1 Purpose of Data Collection

We collect information for the following purposes:

• Identity verification and account management
• Processing financial transactions
• Providing customer service
• Fulfilling applicable legal obligations
• Improving platform standards

10.2 Data Sharing

We do not sell or rent your personal information to third parties. Information may be shared with authorities only when required by legal obligation. To learn more, please read our Privacy Policy.

Dispute Resolution

If any dispute arises between wha7 and a player, an attempt will be made to resolve it through the following process:

11.1 How to Submit a Complaint

1. As a first step, contact our support team — via 24/7 live chat or at [email protected].
2. Clearly state the details of the dispute, including the relevant dates and amounts.
3. Our team will review your complaint and propose a resolution.
4. If a resolution cannot be reached through discussion, wha7 may engage a neutral third-party mediator.

11.2 Chargeback Policy

Filing an unjustified chargeback with a bank or payment provider will be considered a violation of these terms and conditions and may result in account suspension.

Terms & Conditions Changes

wha7 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to the registered email or posted on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. It is therefore recommended that you visit this page regularly.