wha7's Privacy Policy

1 Introduction & Scope

This privacy policy ("Policy") describes our practices and policies regarding the personal information of users ("you", "user") of the wha7 platform ("Platform", "we", "us"). wha7 is an online gaming platform for players in Bangladesh. By using the Platform, you are considered to have agreed to the terms described in this Policy.

We believe that protecting user privacy is not just a legal obligation — it is also our ethical responsibility. This Policy will tell you which information is collected and why, how it is used, and what your rights are.

This Policy applies to the website https://wha7.lat and all related services. If you do not agree with any term of this Policy, please stop using the Platform.

2 What Information We Collect

We collect various types of information when you register on the wha7 platform and use our services. This information can be broadly divided into two categories:

2.1 Information You Provide Directly

Information you voluntarily give us includes:

• Full name and date of birth (for age verification — only persons aged 21 and above may use the Platform)
• Valid email address and phone number
• Residential address
• National ID card or passport details for identity verification
• Financial transaction details: information related to bKash, Nagad, Rocket, Upay, or bank accounts (we do not store full card or account numbers)
• Records of communication with the support team

2.2 Automatically Collected Information

Information collected automatically while you use the Platform includes:

• IP address and device identifier information
• Browser type and version, operating system
• Time of arrival and departure from the site, page visit information
• Gaming activity logs — which games were played, bet amounts, etc.
• Information collected through cookies and similar tracking technologies

3 Purpose of Information Use

We use the information we collect for the following legitimate purposes. If we need to use your information for any purpose, we will let you know clearly.

• Account management: To create, verify, and keep your account secure.
• Identity verification: For age verification (21+) and fraud prevention.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To assist you with issues via live chat and email.
• Security and fraud prevention: To detect unusual activity and protect accounts.
• Service improvement: To analyze usage data and improve the platform experience.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important service-related notifications (and, with your consent, promotional messages).

4 Cookies & Tracking Technologies

wha7 uses cookies and similar technologies to improve the platform experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Essential for the basic functioning of the Platform — such as maintaining login sessions. These cannot be disabled.
• Performance cookies: Help us understand which pages are visited most and evaluate site performance.
• Functionality cookies: Used to remember your preferences, such as language selection.
• Analytics cookies: Used to analyze user behavior with the goal of improving the service.

4.2 Cookie Control

You can disable non-essential cookies through your browser settings. Keep in mind that disabling cookies may cause some features of the Platform to not work properly.

5 Disclosure of Information & Third Parties

We do not sell your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment processors: Relevant financial information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and banks. These organizations follow their own privacy policies.
• Service providers: Organizations that assist with technology services, hosting, data analysis, or customer support are given access only to the information needed to carry out their specific tasks.
• Legal requirements: Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law.
• Fraud and crime prevention: Sharing information with relevant authorities to prevent money laundering or other financial crimes may be legally required.
• Business transfers: If part or all of wha7's business is sold or merged, user information may form part of that transaction. You will be informed in advance in such cases.

Before sharing information with third parties, we ensure they maintain adequate security measures and will use the information only for the specified purpose.

6 Data Security Measures

wha7 follows industry-standard security measures to protect your personal information. Our security framework includes:

• SSL encryption: All data transfers on the Platform are secured through SSL/TLS encryption technology.
• Data encryption: Sensitive information such as passwords and financial details is stored in encrypted form.
• Access controls: Only authorized staff may access user information, and only for specific reasons.
• Regular security reviews: The security of our systems is tested on a regular basis.
• Firewall and intrusion detection: Advanced technologies are used to prevent unauthorized access.
• Staff training: All our staff are trained in data protection and are bound by confidentiality agreements.

However, no data transfer over the internet can be made completely secure. We strive to ensure the highest level of protection, but no one can guarantee absolute data security. If a security breach occurs, we will promptly notify affected users in accordance with legal requirements.

7 Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to comply with the law.

• Active accounts: All necessary information is retained while the account remains active.
• Closed accounts: Financial transaction records and identity verification information are kept for a period determined by legal requirements.
• Gaming logs: Retained for a set period for fraud prevention and dispute resolution.
• Marketing communications: Deleted immediately upon withdrawal of your consent.

Once the retention period has expired, information is securely deleted or permanently anonymized.

8 User Rights

As a user of the wha7 platform, you have the following rights over your own information:

• Right of access: You have the right to know what information we hold about you. Upon a written request, we will provide the information within a reasonable time.
• Right to rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information where legal obligations exist.
• Right to object to processing: You may object at any time to your information being used for marketing purposes.
• Right to data portability: You may request your information in a structured, commonly used format.
• Right to withdraw consent: Consent for processing information given on the basis of consent may be withdrawn at any time.

To exercise these rights, email [email protected]. We will respond to your request within a legally compliant timeframe.

9 Protection of Minors

wha7 is strictly for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration.

If we become aware that a minor has used our Platform, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our Platform, please contact [email protected].

10 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the receiving country or organization.

For international data transfers, we put in place appropriate contractual safeguards and ensure that data protection standards are maintained.

11 Third-Party Links and Services

The wha7 platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. You are advised to read the privacy policy of any third-party site before using it.

Payment service providers (bKash, Nagad, Rocket, Upay, etc.) follow their own privacy policies, and transactions made through them are also governed by those organizations' policies.

12 Marketing Communications

With your consent, we may send you messages by email or other communication channels about new wha7 offers, bonuses, and relevant updates.

You can stop receiving these messages at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email you receive.
• Emailing [email protected] to request an opt-out.
• Letting the support team know via live chat.

Even if you stop marketing messages, important service-related notifications (such as account security alerts) will continue to be sent.

13 Policy Changes

We may update this privacy policy from time to time. If there is a significant change, we will:

• Post a notice on the Platform.
• Update the "Last updated" date at the top of the Policy.
• Notify you directly by email if the change is significant.

Continuing to use the Platform after an updated policy is published will be considered your agreement to the new policy. We therefore recommend visiting this page regularly.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us.

For more information about our site, visit: About Us, Terms & Conditions, and Responsible Gaming.